55db Privacy Policy

01 Introduction

55db ("we", "us", "our") operates the online betting and casino platform accessible at https://55db.io (the "Platform"). This Privacy Policy describes how 55db collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the player") who access or use the Platform from Bangladesh and elsewhere.

We are committed to processing your personal data lawfully, fairly, and transparently. We collect only the data we genuinely need to operate a safe, compliant, and enjoyable betting and casino service. We do not sell your personal data to third parties for marketing or advertising purposes — ever.

This policy should be read alongside the 55db Terms & Conditions and our Responsible Gaming Policy. Together, these three documents form the complete legal framework governing your use of the Platform.

02 Data We Collect

55db collects personal data through several channels: directly from you when you register or use the Platform, automatically through the Platform's technical systems, and (in limited circumstances) from third-party identity and payment verification partners. The categories of personal data we collect are described below.

2.1 Registration Data

When you create a 55db account, we collect the following information:

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Username and password (stored in hashed, non-reversible form)
• Country and city of residence

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) and responsible gaming obligations, we may request:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method ownership (e.g., a screenshot confirming your bKash or Nagad account is registered in your name)
• A selfie photograph for liveness verification, where required

2.3 Financial Transaction Data

We record all financial activity associated with your account, including:

• Deposit amounts, timestamps, and payment method references (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard)
• Withdrawal requests, amounts, and processing status
• Account balance history
• Bonus activation, usage, and wagering records

We do not store full card numbers or full mobile wallet credentials. Payment transactions are processed through our integrated payment partners' encrypted infrastructure, and only transaction reference data is retained by 55db.

2.4 Betting and Gaming Activity Data

To provide the Platform's core service, we log:

• All bets placed — sport, market, selection, stake, odds, and outcome
• Casino and slot game sessions — game title, provider, session duration, wagers, and outcomes
• Betting history and cumulative statistics

2.5 Technical and Device Data

Our platform automatically collects the following technical data each time you connect:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps (login time, logout time, duration)
• Pages visited, features used, and navigation paths within the Platform
• Referral source (how you arrived at the Platform)

2.6 Communications Data

When you contact our support team via live chat or email, we retain a record of:

• The content of your support conversation
• Date, time, and channel of contact
• The resolution provided

These records enable us to provide consistent support and to resolve any follow-up queries efficiently.

03 How We Use Your Data

55db uses the personal data we collect for the following specific purposes:

55db does not use personal data for unsolicited third-party marketing, does not build advertising profiles for external networks, and does not make automated decisions that produce significant legal effects without human review.

04 Legal Basis for Processing

Every processing activity carried out by 55db rests on one of the following recognised legal bases:

• Contract performance: Processing is necessary to fulfil the account agreement between you and 55db — including operating your account, processing transactions, and providing game access.
• Legal obligation: Processing is required to comply with applicable legal requirements, including anti-money laundering (AML) rules, age verification obligations, and fraud prevention duties.
• Legitimate interests: Processing serves 55db's legitimate business interests — such as improving Platform security, preventing bonus abuse, and maintaining accurate dispute resolution records — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Where we rely on your consent (for example, for optional communications), you may withdraw that consent at any time by contacting support without affecting the lawfulness of any prior processing.

05 Data Sharing

55db does not sell, rent, or trade your personal data to any third party for their own commercial use. We share personal data only in the following strictly defined circumstances:

5.1 Payment Processing Partners

When you deposit or withdraw funds, your transaction data is shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, or Mastercard) solely to process the transaction. Each payment partner operates under their own privacy terms and data security standards. 55db retains only the transaction reference and confirmation status — not your full financial credentials.

5.2 Identity Verification Services

For KYC and age verification, we may share identity documents with trusted third-party verification service providers who are contractually bound to use the data only for the specific verification purpose and to delete it once verification is complete.

5.3 Game Content Providers

Casino and slot game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive a session token and game-round data necessary to run the game in real time. These providers do not receive your full profile data, payment details, or KYC documents.

5.4 Legal and Regulatory Disclosure

55db may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or in connection with legal proceedings. We will notify you of any such disclosure where we are legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, or asset sale involving 55db, personal data held on registered players may be transferred to the acquiring entity. You will be notified of any such transfer and of any resulting changes to this Privacy Policy with at least 14 days' advance notice.

06 Cookies & Tracking Technologies

The 55db Platform uses cookies and similar tracking technologies to operate core platform functions, maintain your login session, and analyse aggregated usage patterns. We use the following categories of cookies:

6.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They manage your authenticated session, maintain your account state during a betting or gaming session, and preserve your security settings. You cannot opt out of strictly necessary cookies while using the Platform, as they are required for it to operate.

6.2 Functional Cookies

Functional cookies remember your preferences — such as language, preferred deposit method, and layout settings — so you do not need to re-enter them on each visit. These cookies persist between sessions and improve the quality of your experience.

6.3 Analytics Cookies

We use aggregated, anonymised analytics data to understand how players navigate the Platform, which features are most used, and where technical issues occur. This data does not identify individual players and is used solely to improve the Platform's performance and usability.

6.4 Managing Cookies

You may manage or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the Platform's core features, but may affect the availability of preference-saving functionality. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

07 Data Retention

55db retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

08 Data Security

55db implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security controls include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 55db Platform is encrypted using industry-standard 256-bit SSL/TLS protocols — the same encryption standard used by international banking institutions.
• Password Hashing: Account passwords are stored using a one-way cryptographic hashing algorithm (bcrypt with a high work factor). 55db staff cannot read or retrieve your plain-text password under any circumstances.
• Access Controls: Access to personal data within 55db's internal systems is restricted on a strict need-to-know basis. Staff roles are provisioned with the minimum permissions necessary to perform their job functions.
• Infrastructure Security: The Platform's server infrastructure is hosted in data centres with physical access controls, fire suppression systems, and continuous environmental monitoring. Regular vulnerability assessments and penetration tests are conducted.
• Fraud Detection Systems: Automated systems continuously monitor account activity for patterns indicative of unauthorised access, account takeover attempts, or fraudulent transactions, triggering immediate security alerts.
• Incident Response: 55db maintains a documented data breach response plan. In the event of a security incident affecting your personal data, you will be notified without undue delay in accordance with applicable requirements.

09 Your Rights

As a 55db player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]. We will respond to all valid requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data 55db holds about you. We will provide this in a clear, structured format at no charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For registered account details, you may also update most information directly through your account settings.
• Right to Erasure: You may request that 55db delete your personal data. This right is subject to legal retention obligations — where we are required by law to retain certain data (e.g., AML records), we cannot delete it before the mandatory retention period expires. We will inform you precisely which data can be deleted and which must be retained.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is carried out on the basis of your consent or contract performance, you may request that your data be provided to you in a machine-readable format (JSON or CSV) suitable for transfer to another service provider.
• Right to Object: Where processing is based on legitimate interests, you may object to that processing. We will then assess whether our legitimate interest is sufficient to override your objection, and inform you of the outcome.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.

10 Third-Party Services

The 55db Platform integrates third-party services that are necessary to deliver core functionality. Each of these integrations involves a limited and specific data exchange as described below:

• Payment Gateways (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard): Transaction references and confirmation data are exchanged with payment providers to process deposits and withdrawals. Each provider is subject to their own privacy policy and is responsible for the security of the payment credential data you enter on their platform or app.
• Game Studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): Game session tokens and round results are exchanged with game providers in real time. These providers are responsible for the fairness and security of their game engines and are certified by internationally recognised independent testing laboratories.
• Infrastructure and Hosting Providers: 55db's server infrastructure is hosted with enterprise-grade cloud providers. These providers process data on 55db's behalf under strict data processing agreements and do not access or use your data for their own purposes.
• Analytics Services: Aggregated, anonymised session and navigation data may be processed by internal analytics tools. No identifiable personal data is sent to external analytics platforms.

55db does not integrate social media plugins, external advertising networks, or third-party tracking pixels on the Platform. All third-party integrations are reviewed for data security compliance before deployment and reassessed periodically.

11 Children & Minors

The 55db Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of our KYC process for all withdrawal requests, and accounts identified as belonging to individuals under 21 are closed immediately with all associated data handled in accordance with our legal obligations.

If you believe that a minor may have accessed or registered on the 55db Platform, please contact our support team without delay via live chat or at [email protected]. We will investigate and take immediate action, including account closure and data review, where appropriate.

Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms. 55db strongly supports responsible gaming and the protection of vulnerable individuals.

12 Changes to This Privacy Policy

55db reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will:

• Notify registered players via email to the address registered on their account at least 7 days before the changes take effect.
• Display a prominent notice on the Platform informing players of the update.
• Update the "Last Reviewed" date shown at the top of this page and in the Table of Contents sidebar.

Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you may request account closure in accordance with Section 3.4 of the 55db Terms & Conditions.

We recommend that registered players review this Privacy Policy periodically. If you have any questions about a recent update, our 24/7 English support team is available to explain any changes in plain terms.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data 55db holds about you, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 inside your 55db account panel. Fastest response — typically under 2 minutes.
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)

For data rights requests specifically — including access requests, erasure requests, or data portability requests — please email [email protected] with the subject line "Data Rights Request" and include your registered account username and the specific right you wish to exercise. We will acknowledge receipt within 3 business days.